Frequently Asked Questions

Promise Healthcare is a Federally Qualified Health Center (FQHC). We are a community-based, not-for-profit health center that meets high standards of care, receives federal funding, and is guided by a board of directors that includes our patients. 

We are covered under the Federal Tort Claims Act (FTCA). This means the federal government provides malpractice protection for our providers and staff, ensuring your care is safe and accountable. 

• Primary Care: General health, chronic disease management, preventative care, etc.
• Dental Care: Routine check-ups, cleanings, extractions, etc.
• Behavioral Health: Counseling, mental health services, substance abuse treatment, etc.
• Case Management:  Complex medical conditions, behavioral health conditions
• Specialty Services: Depending on availability, referrals to specialists.

• Yes, Our Enrollment team will be available to help you with your insurance forms

We welcome patients of all ages — children, teens, adults, and seniors. 

No. No one is turned away because of an inability to pay. We accept Medicaid, Medicare, many private insurance plans, and we offer a sliding fee discount program based on household income and family size. 

We accept Medicare, Medicaid, and most private/commercial insurance plans. Please call to confirm your coverage. 

Our staff can help you apply for Medicaid or Marketplace insurance plans. If you remain uninsured, you may qualify for our sliding fee discount program. 

Let us know if your insurance changes or lapses. We will help you explore options and adjust fees through our sliding scale program if needed. 

Yes. You may be seen at any of our locations. For the best continuity of care, we encourage you to choose one site as your regular “medical home.” Your records follow you across all Promise locations. 

Not every site offers the same services. Some locations focus on medical care, others on dental, behavioral health, or school-based health services. Please call ahead or check our website to see which services are available. 

• A photo ID 
• Proof of address 
• Proof of income (if available) 
• Insurance card (if applicable) 
• Payment method (cash, check, or card) 
• Immunization records 
 
If you don’t have income or live with someone else, we provide a “Statement of Support” form. 

Please call in advance to cancel or reschedule. This allows us to serve other patients in need. 

• If refills remain: Call your pharmacy directly. 
• If no refills remain: Call us or use the Patient Portal. 
• Some medications may require a follow-up visit. 

We will call you when results are ready. Some non-urgent results may take up to two weeks. If you are signed up for the Patient Portal, you can also view your results online. 

Our Patient Portal is a secure way to manage your health online. With the portal, you can: 
• View medical information 
• Request appointments, refills, and referrals 
• Check lab results 
• Message your provider

Ask at your next visit or call our office for instructions — we’ll help you get started. 

• Contact (217) 356-1558 to access care teams after hours. If you are experiencing an Emergency, please call 911.