In response to the COVID-19 virus outbreak, Promise Healthcare has made preparations to protect the health of our patients, their families and our staff while committing to serve your healthcare needs. We are scheduling all appointments now with a reduced schedule and COVID-19 precautions in place. New patients are welcome to Promise.
Call (217) 356-1558 for care at Frances Nelson
Call (217) 693-4660 for care at Promise on Walnut
Call (217) 403-5477 for dental care with SmileHealthy
Testing is now available for anyone interested in a test. To schedule an appointment for COVID-19 testing and curbside care at Frances Nelson, call our COVID-19 Care Line at (217) 403-5402.
Promise offers both viral and antibody testing. Testing will include a medical appointment--covered by most health plans and our sliding fee scale. Promise follows the Families First Act--there will be no patient reponsibility for COVID-19 visits and tests. If you are looking for a COVID-19 test for travel. Please see this document.
To learn more about ways to stay healthy check out this CDC information.
To learn how to do your part, Ready Illinois has some short videos.
To follow Champaign County news, check out this local resource site.
Other important information you should know:
- Most dental services are now available with SmileHealthy.
- Promise at the CRC has been moved to Frances Nelson throughout OSF's additional COVID-19 screening period.
- Urbana School Health Center will be closed and care delivered at Frances Nelson but plans to reopen in July.
- You will be asked to complete a screening form prior to scheduling an appointment and when you arrive. This will assist us in directing you to the most appropriate assessment or treatment location.
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IlliniCare - Meridian - Molina -- Promise Healthcare and our programs Frances Nelson and SmileHealthy are in network for the new HealthChoice Illinois or Illinois Medicaid Managed Care Plans Illinicare, Meridian and Molina. We are welcoming new patients daily who are looking for a medical home.
Not feeling well? Promise Healthcare has a Walk-in Clinic at Frances Nelson and the Community Resource Center and offers Same Day Appointments if you are sick. Call (217) 356-1558.
Have a question when the clinic is closed? Promise Healthcare has a nurse available on nights and weekends for your medical questions. Call (217) 356-1558 and press 2.
Food As Medicine - Emergency Food Program At Frances Nelson and our Community Resource Center satellite at Presence Covenant, Promise Healthcare provides nutritious food to prenatal and pediatric patients that need food resources. Each bag provides 2-3 days of nutritious food, health information, and information about food pantries near your home. Ask your doctor about the program today.
Want to reach your provider or see your health records? Promise Healthcare has an online Patient Portal. Registration can assist you at info@promisehealth.org. -- See upcoming appointments and request new ones -- Check lab results -- Keep track of prescriptions and request renewals -- Message your health care provider with questions.
Urbana Satellite Clinic Promise Healthcare has a full time clinic at OSF Heart of Mary Medical Center's Community Resource Center. This beautiful clinic is open to new patients and offers easy access and parking. Call (217) 356-1558 to get started with care with Promise in Urbana.
Frances Nelson is a primary care medical and mental health clinic dedicated to providing affordable and accessible high quality health care services to the medically underserved population of Champaign County now with a walk-in clinic and convenient care access.
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SmileHealthy Dental Center is dedicated to providing excellent oral health care to the underserved community. We also have a mobile dental program, provide dental care at area Head Start schools, pediatric restorative outpatient surgery, and dental health education.
Chronic Care Management and Case Management - Promise Healthcare nursing and case management staff reach out to interested patients monthly about medications, referrals, upcoming appointments, community resources and more. Ask your provider about how to add this support to your care.
Promise Healthcare and our programs are in-network for Molina, Medicaid, Medicare, Health Alliance and most commercial insurance. A sliding fee discount is available for income eligible patients. Details are below. We have in-person interpretation and materials available in Spanish, French and Mandarin.
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Select Promise Healthcare as your Amazon Smile charity and every purchase will help us to provide care to those who might otherwise go without.
An FTCA Deemed Health Center
This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.
Acknowledgement of Federal Funding
This health center receives Federal funding including funding and/or cooperative agreements from HRSA. In 2019 Promise Healthcare's budget was $5,933,767.
COVID-19 Charges
Promise Healthcare will bill health care coverage for those seeking care and testing for COVID-19. Promise follows the Families First Act--there will be no patient responsibility for care that meets medical necessity. Promise charges for visits that include our COVID-19 care are 99203 new pt $231.00, 99202 new pt $177.00, 99213 established pt $170.00, and 99212 established pt $150.00. Laboratory charges are not included. Promise Healthcare is using the Carle laboratory for COVID-19 testing. Carle laboratory rates are $90 to $195 and subject to chage. Contact Carle to confirm. Patients should not have out of pocket costs for either the visit or lab for visits that meet medical necessity including those with potential exposure and/or with symptoms.
