In response to the COVID-19 virus outbreak, Promise Healthcare has made preparations to protect the health of our patients, their families and our staff while committing to serve your healthcare needs.
It is important to know that if you suspect you have novel coronavirus (COVID-19) and it is not an emergency, DO NOT go to a hospital or doctor’s office. For the best possible care, please call ahead so that we may direct you to the most appropriate assessment and treatment location. Let Promise staff know if you have a fever, cough, sore throat or shortness of breath. Promise does not perform tests for the COVID-19 virus at this time. Call (217) 356-1558 for care at Frances Nelson. Call (217) 693-4660 for care at Promise on Walnut. Call (217) 403-5477 for dental care with SmileHealthy.
Other important information you should know:
- The SmileHealthy Dental Center at Frances Nelson will be open from 9:00 AM - 1:00 PM Monday through Friday for dental emergencies only until further notice.
- Promise at the CRC has been moved to Frances Nelson throughout OSF's additional COVID-19 screening period.
- Urbana School Health Center will be closed and care delivered at Frances Nelson until Urbana School District #116 resumes in-person classroom education.
- You will be asked to complete a screening form prior to scheduling an appointment and when you arrive. This will assist us in directing you to the most appropriate assessment or treatment location.
We follow the guidance to limit care to care that is time-sensitive. Included in that care is most prenatal care, contraceptive care, well-child visits with vaccines, acute visits, dental emergencies, psychiatry visits, and care for patients in counseling or with chronic illnesses that a provider deems that should not wait a month or more. Promise Healthcare providers are reviewing schedules to make sure the most appropriate care is available to our patients. New patients with time-sensitive needs are welcome to Promise as we work to help keep people well and out of the emergency rooms.
Promise Healthcare is working to deliver safe, appropriate care for the community response to COVID-19. All patients are screened for COVID-19 symptoms on the phone and at the clinics and an alternate waiting room has been set up at Frances Nelson for symptomatic patients. Promise does not perform tests for the COVID-19. We are also working to have telehealth available as soon as the state and federal government allow FQHCs like Promise to offer that care.
Thank you for choosing Promise Healthcare, Frances Nelson and SmileHealthy for your healthcare needs. We appreciate your understanding and cooperation.
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IlliniCare - Meridian - Molina -- Promise Healthcare and our programs Frances Nelson and SmileHealthy are in network for the new HealthChoice Illinois or Illinois Medicaid Managed Care Plans Illinicare, Meridian and Molina. We are welcoming new patients daily who are looking for a medical home.
Not feeling well? Promise Healthcare has a Walk-in Clinic at Frances Nelson and the Community Resource Center and offers Same Day Appointments if you are sick. Call (217) 356-1558.
Have a question when the clinic is closed? Promise Healthcare has a nurse available on nights and weekends for your medical questions. Call (217) 356-1558 and press 2.
Food As Medicine - Emergency Food Program At Frances Nelson and our Community Resource Center satellite at Presence Covenant, Promise Healthcare provides nutritious food to prenatal and pediatric patients that need food resources. Each bag provides 2-3 days of nutritious food, health information, and information about food pantries near your home. Ask your doctor about the program today.
Want to reach your provider or see your health records? Promise Healthcare has an online Patient Portal. Registration can assist you at info@promisehealth.org. -- See upcoming appointments and request new ones -- Check lab results -- Keep track of prescriptions and request renewals -- Message your health care provider with questions.
Urbana Satellite Clinic Promise Healthcare has a full time clinic at OSF Heart of Mary Medical Center's Community Resource Center. This beautiful clinic is open to new patients and offers easy access and parking. Call (217) 356-1558 to get started with care with Promise in Urbana.
Frances Nelson is a primary care medical and mental health clinic dedicated to providing affordable and accessible high quality health care services to the medically underserved population of Champaign County now with a walk-in clinic and convenient care access.
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SmileHealthy Dental Center is dedicated to providing excellent oral health care to the underserved community. We also have a mobile dental program, provide dental care at area Head Start schools, pediatric restorative outpatient surgery, and dental health education.
Chronic Care Management and Case Management - Promise Healthcare nursing and case management staff reach out to interested patients monthly about medications, referrals, upcoming appointments, community resources and more. Ask your provider about how to add this support to your care.
Promise Healthcare and our programs are in-network for Molina, Medicaid, Medicare, Health Alliance and most commercial insurance. A sliding fee discount is available for income eligible patients. Details are below. We have in-person interpretation and materials available in Spanish, French and Mandarin.
An FTCA Deemed Health Center
This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.
