Donate & Volunteer

We can make great use of new toothbrushes, toothpaste, and resealable bags. If you think you might be able to help us out contact Nancy Greenwalt at ngreenwalt@promisehealth.org or (217) 403-5401.  

We are currently well stocked and no longer taking used durable medical equipment. We cannot accept donations of medication. Champaign and Urbana Police Stations, Urbana City Building and the Walgreens pharmacy at 1713 W. Springfield, Champaign have medication drop boxes. 

The care we provide through all our programs is made possible with the support of the following businesses and organizations:

  • Ameren Illinois
  • Anderson Dental
  • Barham Benefit Group
  • Big Grove Tavern
  • Busey
  • Carle and the Carle Foundation
  • Champaign County Board of Health
  • Champaign County Mental Health Board 
  • Champaign Rotary Cannon Grant and Tin Cup
  • Champaign West Rotary
  • Chifan Cheng, DDS
  • Christie Clinic and the Christie Foundation
  • Community Foundation of East Central Illinois
  • Community Foundation of Rantoul
  • Dave and Debbie Hensleigh
  • Delta Dental of Illinois Foundation
  • Delta Kappa Gamma, Xi Chapter - support for Reach out and Read
  • First State Bank & Brice Hutchcraft
  • Gifts in Memory of Frances Friedman
  • Grace Evangelical Lutheran Church, Champaign
  • Heath Grote DMD & Jason Foreman DDS 
  • Illinois Children´s Healthcare Foundation
  • Illinois Disciples Foundation Social Justice Grant
  • Illinois Department of Public Health Dental Sealant Grant Program
  • James and Sarah Graham 
  • Jane Hays & Dave Downey
  • Jimmy John and Leslie Liautaud 
  • Junior League of Champaign Urbana
  • Monsanto
  • P.E.O. Chapter KD - support for Reach Out And Read
  • Presence Covenant Medical Center
  • Sam's Club- Champaign Store
  • U of I Community Credit Union
  • United Way of Champaign County
  • In addition to many private donations

Volunteer and Internship Opportunities

Download the volunteer/intern application from the links at the bottom of the page.

Volunteer opportunities:

Frances Nelson & SmileHealthy welcome volunteers including

  • Doctors
  • Dentists
  • Nurse Practitioners
  • Optometrists
  • Physician Assistants
  • Mental Health Therapists
  • Nurses
  • Interpreters, Spanish, French, Arabic
  • Parkland College Nursing and Hygiene Students
  • University of Illinois Pre-Dental Students

Internship – Promise Healthcare internships are unpaid, require a minimum of 10 hours a week for a full semester plus two two-hour outreach events.

Volunteer – Community and student volunteer opportunities are unpaid and require a minimum of 4 hours a week for at least a semester. 

If you are interested in the opportunities described below, e-mail your application, copy of ID, ranking preference sheet, availability sheet, resume, and cover letter to the Intern & Volunteer Coordinator at volunteer@promisehealth.org. Deadlines:

Fall Semester 2019 due by June 15, 2019

Spring Semester 2020 due by November 15, 2019

Summer Semester 2020 due by March 15, 2020

Health Requirements:

Proof of immunization for hepatitis-B

1-Step TB test within the last 12 months

Proof of flu vaccination from November 1 through end of flu season

Volunteers and interns or their sponsoring academic program are responsible for their own medical care and coverage for any incident that may occur through Promise.

Internship Opportunities

NURSING/MEDICAL ASSISTING

Individuals are assigned to work with a Nurse, Medical Assistant (M.A.) or Certified Nurse Assistant (C.N.A.) in providing patient care.  Duties include learning to room patients, check vital signs, stock exam rooms, assist in the lab, and give patients end-of-appointment instructions. Those working in this position will develop proficiency with the electronic health record (EHR) system and other aspects of patient care.  CNA, EMT, or MA certification, current CPR, provide your own stethoscope and experience with manual blood pressure and vitals and is required.

PATIENT SERVICES REPRESENTATIVE - REGISTRATION

Intern will work closely with the Patient Services Representatives (PSRs) to assist in providing excellent customer service to our patients. Primary duties of the registration intern could include, but are not limited to: making reminder calls for appointments, verifying patient insurance eligibility, updating patient information (demographics, insurance, etc.), researching returned mail, and entering new patient information into the electronic health record. The ideal candidate would be bilingual, preferably in Spanish, French, or Mandarin.

PATIENT SERVICES REPRESENTATIVE – PATIENT PORTAL

Intern will work with patients to help them enroll and begin using the patient portal.  Intern will assist patients to download portal smartphone application, generate portal token in electronic health record for patient, assist with using app to see upcoming appointments, test results, patient plans.   May be combined with PSR/REGISTRAION The ideal candidate would be bilingual, preferably in Spanish, French, or Mandarin.

OUTREACH AND ENROLLMENT ADVOCATE

Individuals assigned to this area assist in implementing changes in healthcare resulting from the instatement of the Affordable Care Act. Outreach and Enrollment interns and volunteers respond to a backlog of patient accounts through a Medicaid eligibility system. Using the State’s electronic database and electronic health records (EHR), the advocate evaluates accounts of patients who have applied for Medicaid coverage and determines the next steps to assist the lead advocate in determining the next steps to assist patients in the enrollment process. An Illinois driver’s license is preferred for this opportunity in order to register with the State of Illinois HFS MEDI system.   

PRENATAL SERVICES

Those working in this position will be on the floor, assisting with prenatal clinics, which are conducted on Wednesday afternoons and Friday mornings.  Other times of the health center week are devoted to American College of Obstetrics and Gynecology (ACOG) procedures and preparations for the next week’s clinics. Interns will be responsible for setting up and helping the prenatal services coordinator with whatever he/she may need. *Shifts only available Monday through Friday between 8:30 AM and 4 PM.

PEDIATRIC COORDINATION

Intern will work with pediatric coordinator to support preparing records for pediatric visits.  Internship is an opportunity to learn about vaccination schedules and collecting vaccine history information for new patients.  The intern will assist with pediatric population health management, working to attend to medical gaps for health center’s pediatric patient panel.  

ADMINISTRATION SERVICES – FOOD AS MEDICINE

This intern will assist the Food as Medicine program. This program is designed to integrate healthy food into healthcare for the pediatric and prenatal population.  The intern would assist with preparing daily food assistance, organizing warehouse of food, track data for monthly reporting, pantry day events, research nutritional literature, and assist in developing patient literature and assembly and distribution of bags to be given to patients. Additionally, this intern will assist on other clinical and administrative projects.

ADMINISTRATION SERVICES – CLINICAL QUALITY IMPROVEMENT

This internship is focused on Clinical Quality Improvement, quality and incentive programs, PDSA continuous quality improvement and supporting peer review.  Tasks performed may include: auditing health records, chart reviews, working in population health tools, preparing data for quality review committees, leveraging electronic health record for improving performance of quality measures. 

ADMINISTRATION SERVICES – HUMAN RESOURCES

This internship is an opportunity to assist in a variety of areas related to human resources.  The intern will assist to recruit, interview, assign and support interns each semester from various higher education institutions.  The position will support credentialing and privileging of providers, support staff and interns and volunteers.  Assist in human resource support processes, communicating with employees, and produce weekly staff newsletter.  Represents organization in community outreach, recruitment, health fair and other events. 

ADMINISTRATION – REVENUE CYCLE

Revenue cycle interns will assist with updating the new patient registration process, healthcare benefit eligibility review and updates.  The intern will work on retroactive eligibility, claim denials and analysis.  An Illinois driver’s license is preferred for this opportunity in order to register with the State of Illinois HFS MEDI system. 

REFERRAL INTERN - CLINICAL ASSISTANCE

The Referral Intern is an administrative internship. They will work closely with our referral nurse, providing administrative support for the overall referral process. Referrals are requests made by our providers for patients to receive care from specialists outside of our clinic and/or to undergo certain tests or procedures at other institutions.  Day-to-day activities will include those such as sending referrals to the appropriate specialist, following up with specialists to ensure appointments have been scheduled, and tracking and documenting the statuses of the referral requests in the electronic health record. The ideal candidate for this internship will be detail-oriented, adept at using technology, and comfortable working with people.

MARKETING AND SOCIAL MEDIA

Intern will assist in generating content for Promise Healthcare social media presence including IG, FB & Twitter.  This internship will work to educate the community, attract prospective patients and educate all patients about Promise Healthcare services and the quality care we deliver through social media marketing.  Assignments may include surveying patients, assisting with media relations, and donor relations.  Intern should be able to attend five evening meetings over the semester and must have a social media presence to share as part of interview.  

MEDICAL RECORDS     

A long-range, all-encompassing project for individuals serving this department is the conversion of paper record-keeping to modern electronic systems of filing and storage. Interns and volunteers who work with the Medical Records Coordinator will learn the following:

  • How to check for Records Release documents to be mailed or faxed, or to send to Health Port (our copy service) to copy or scan
  • How to prepare releases, EHR records, and paper charts for entry into database
  • Procedures for scanning daily documents, charts, and incoming records
  • Application of the privacy-protecting provisions of the Health Insurance Portability and Accountability Act (HIPAA)
  • How to use DataFile technologies NextGen Software. 
  • Maintain patient confidence by keeping patient records information confidential.
  • Complete an audit trail for medical information previously filled by retrieves information   in case of misfile in EMR workflows, and correct and communicate problems according to established procedures.
  • Scan and file medical records from paper charts into EMR by creating and processing the patient care record folder in NextGen following the procedures.

DENTAL – ADMINISTRATIVE/CLINICAL

Interns and volunteers are required to complete two shifts (one administrative and one clinical). Intern will work closely with a Dental Patient Services Representative and Dental Programs Administrator during their administrative shift. Duties of interns during this time include, but are not limited to, scheduling appointments, answering incoming phone calls, registering new patients, and scanning necessary documents. Intern will get a hands-on experience on how to manage the schedule of a fast-paced dental clinic. The duties of the interns during their clinical shift include, but are not limited to, helping turn over rooms, sterilizing instruments, and assisting the doctors with dental treatments.

Note: DENTAL – CLINICAL interns and volunteers will have administrative duties alongside their clinical work.