Your support helps us deliver high quality medical, behavioral health and dental care to those who might otherwise go without.
We are currently well stocked and no longer taking used durable medical equipment. We cannot accept donations of medication. Please take unused or expired medication to your local pharmacy.
The care we provide through all our programs is made possible with the support of the following businesses and organizations:
Download the volunteer/intern application from the links at the bottom of the page.
Frances Nelson & SmileHealthy welcome volunteers including
If you are interested in the opportunities described above, e-mail your application, copy of ID, ranking preference sheet, availability sheet, resume, and cover letter to the Intern & Volunteer Coordinator at firstname.lastname@example.org.
Spring Semester 2017……………Limited Opportunities Available
Summer Semester 2017…………February 26, 2017
Fall Semester 2017…………………March 20, 2017
Proof of Immunization for Hepatitis-B
“1-Step” TB test (valid for 12 months)
*You must have the Hepatitis-B immunization and TB test prior to the start of your first shift.
Internship and Volunteer Opportunities
Interns are distinguished as those who dedicate at least fifteen hours of work per week.
Volunteers are asked to dedicate at least eight hours of service per week.
Individuals are assigned to work with a Nurse, Medical Assistant (M.A.) or Certified Nurse Assistant (C.N.A.) in providing patient care. Duties include learning to room patients, check vital signs, stock exam rooms, assist in the lab, and give patients end-of-appointment instructions. Those working in this position will develop proficiency with the electronic health record (EHR) system and other aspects of patient care. At minimum, C.N.A., E.M.T., M.A., or Registered M.A. certification is required.
REGISTRATION/ PATIENT SERVICES REPRESENTATIVE
Intern will work closely with the Patient Services Representatives (PSRs) to assist in providing excellent customer service to our patients. Primary duties of the registration intern could include, but are not limited to: making reminder calls for appointments, verifying patient insurance eligibility, updating patient information (demographics, insurance, etc.), researching returned mail, and entering new patient information into the electronic health record. The ideal candidate would be bilingual, preferably in Spanish, French, or Mandarin.
Individuals assigned to interpret in medical settings will serve for patients and staff while accurately relaying medical information between speakers of two different languages both verbal and written in compliance with all clinic policies and procedures. Duties will include encouraging and fostering direct communication between provider and patient, interpreting accurately and completely and seeking clarification or repetition if message/information is not clear, as well as maintain confidentiality and professional integrity and respect patients’ privacy. Some other duties may include assisting with scheduling patient appointments, reminder calls and translating documents.
Those working in this position will be on the floor, assisting with prenatal clinics, which are conducted on Wednesday afternoons and Friday mornings. Other times of the health center week are devoted to American College of Obstetrics and Gynecology (ACOG) procedures and preparations for the next week’s clinics. Interns will be responsible for setting up and helping the prenatal services coordinator with whatever he/she may need. *Shifts only available Monday through Friday between 8:30 AM and 4 PM.
FOOD AS MEDICINE
This program is designed to integrate healthy food into healthcare for the Pediatric and Prenatal population. The intern would assist with organizing the ordered food for the pantry, track data for monthly reporting, research nutritional literature, assist in developing patient literature and assembly and distribution of bags to be given to patients.
Interns and volunteers who serve our Pediatrics Coordinator help build the health of the community. The goal of this department is to ensure that families stay up-to-date with Well-Child visits and immunizations. This is not a clinical internship. Typical duties are outlined below:
1. Make photocopies of various pediatric documents
2. Assist coordinator with panel calls
a. Establishing new patients
b. Scheduling appointments for existing patients
B. Reach Out & Read (ROR) Books
1. Entering inventory usage in database (monthly)
2. Restock books when needed; assist in re-ordering
3. Read to children in the lobby during the Well Child exam blocks
1. Stock books for children to take home
2. Straighten lobby for aesthetic purposes
3. Wipe down toys to prevent the spread of germs
DEVELOPMENT AND MARKETING
Interns and volunteers working in development will have the unique opportunity to assist with all areas of fund development, marketing, and communications—including event planning, gift acknowledgement, the donor database, fundraising appeal campaigns, social media, and an electronic newsletter. Intern will also update forms for various departments, create fliers and tickets for various events and maintain and improve the waiting room environment. Another on-going assignment is editing the newsletter that goes out to all staff members.
ADMINISTRATION SERVICES - DIRECTOR OF FINANCE AND INFORMATION
Intern will work closely with organization’s Director of Finance & Information and manage tasks that pertain to the improvement of the organization. Interns and volunteers are assigned to a broad range of administrative functions—working with registration, the Business Office, and Human Resources. Interns will assist with several different departments encompassed by administration and get a hands-on experience of what it’s like to manage and operate different components of healthcare administration. Duties of an intern include, but are not limited to, researching best practices in the healthcare industry, reviewing the feasibility of new services and programs, and data analysis that aids clinical staff.
*This role requires knowledge of accounting and advanced proficiency in excel and data analysis (i.e. pivot tables, accounts receivables).
ADMINISTRATION SERVICES – EXECUTIVE DIRECTOR
Intern will work closely with organization’s Executive Director and manage tasks that pertain to the improvement of the organization. Interns and volunteers are assigned to a broad range of administrative functions—working with spreadsheets, updating documents, and the EHR system. Intern will assist with several different departments encompassed by administration and get a hands-on experience of what it’s like to manage and operate different components of healthcare administration. Duties of intern include, but are not limited to, legislative contact information and maps (ie. federal, state, county, and cities of Champaign and Urbana), benchmarking for the Board of Directors (ie. medical, mental health, and dental volumes), financials, community support, and quality benchmarking.
*This role requires advanced proficiency in excel.
OUTREACH AND ENROLLMENT ADVOCATE
Individuals assigned to this area assist in implementing changes in healthcare resulting from the instatement of the Affordable Care Act. Outreach and Enrollment interns and volunteers respond to a backlog of patient accounts through a Medicaid eligibility system. Using the State’s electronic database and electronic health records (EHR), the advocate evaluates accounts of patients who have applied for Medicaid coverage and determines the next steps to assist the lead advocate in determining the next steps to assist patients in the enrollment process.
A long-range, all-encompassing project for individuals serving this department is the conversion of paper record-keeping to modern electronic systems of filing and storage. Interns and volunteers who work with the Medical Records Coordinator will learn the following:
• How to check for Records Release documents to be mailed or faxed, or to send to Health Port (our copy service) to copy or scan
• How to prepare releases, EHR records, and paper charts for entry into database
• Procedures for scanning daily documents, charts, and incoming records
• Application of the privacy-protecting provisions of the Health Insurance Portability and Accountability Act (HIPAA)
• How to use DataFile technologies NextGen Software.
• Maintain patient confidence by keeping patient records information confidential.
• Complete an audit trail for medical information previously filled by retrieves information in case of misfile in EMR workflows, and correct and communicate problems according to established procedures.
• Scan and file medical records from paper charts into EMR by creating and processing the patient care record folder in NextGen following the procedures.
Student Intern and Volunteer Coordinator
This position works under the Intern and Volunteer Coordinator. They help recruit interns/volunteers each semester from various higher education institutions and assist in conducting initial interviews with potential applicants and schedule second interview with program coordinators/preceptors. They also maintain records on students while supervising students while in the volunteer center and respond to all inquiries concerning opportunities of internship/volunteer. In addition to that, they have opportunities to represent the organization at internship and volunteer fairs alongside their preceptor.
ADMINISTRATION SERVICES – DENTAL PROGRAMS ADMINISTRATOR
Intern will work closely with organization’s Dental Programs Administrator and manage tasks that pertain to the improvement of the organization. Interns and volunteers are assigned to a broad range of administrative functions—billing reports, grant reports, UDS projects, patient surveys, and get a hands-on experience of what it’s like to manage and operate different components of healthcare administration. Duties of intern include, but are not limited to, researching best practices in the healthcare industry, working in our Electronic Health Records, data analysis, and occasionally helping with dental administrative tasks.
*This role requires knowledge of accounting and advanced proficiency in excel and data analysis.
DENTAL – ADMINISTRATIVE/ CLINICAL
Interns and volunteers are required to complete two shifts (one administrative and one clinical). Intern will work closely with a Dental Patient Services Representative and Dental Programs Administrator during their administrative shift. Duties of interns during this time include, but are not limited to, scheduling appointments, answering incoming phone calls, registering new patients, and scanning necessary documents. Intern will get a hands-on experience on how to manage the schedule of a fast-paced dental clinic. The duties of the interns during their clinical shift include, but are not limited to, helping turn over rooms, sterilizing instruments, and assisting the doctors with dental treatments.
Note: DENTAL – CLINICAL interns and volunteers will have administrative duties alongside their clinical work.
DENTAL ADMINISTRATION SERVICES
Intern will work closely with a Dental Patient Services Representative and Dental Programs Administrator. Duties of intern include, but are not limited to, schedule appointments, answer incoming phone calls, register new patients, and scan necessary documents. Intern will get a hands-on experience on how to manage the schedule of a fast-paced dental clinic.